If a patient, or a relative/carer wish to make a formal complaint about a service or experience at Guildhall Walk Healthcare Centre they will need to put their complaint in writing either by letter or email to firstname.lastname@example.org.
The complaint will be acknowledged within 2 working days and a full response will be available within 20 working days, following an investigation.
Complaints can be made to PALs (Patient Advise and Liaison Service) via telephone on:
0800 013 2319 (for Primary Care: community, dentist and doctors services)
0800 917 6039 (for Secondary care: hospitals)
As an alternative, a complaint may be made directly to NHS England:
Phone: 0300 311 2233
Post: NHS Commissioning Board
PO Box 16738
Any patient comment or complaint about a hospital, mental health or community trust should be directed to the relevant organisation or their local CCG:
NHS Portsmouth CCG
1 Guildhall Square
Tel: 02392 899500