Adapting to your needs We understand that each of our service users have different needs and for some individuals attending a GP surgery it can be a stressful and daunting experience. We aim to help minimise this stress and if possible we will do what we can to make reasonable adjustments to ensure all visits to our practice are positive and worthwhile.

If we can make any reasonable adjustments to assist you with your visit whilst attending the surgery, please do not hesitate to contact Kim Dennis our Service Manager on 02392 751006.

Children with additional needs – My Medical Passport

At Guildhall Walk, if your child has additional needs, you can complete a ‘Medical Passport’. The aim of this is to ensure that our clinical and non-clinical staff are aware of how best to support your child whilst they are at the surgery. It will then be scanned onto your child’s electronic file with an alert for staff to read it prior to any clinical interaction.

Please click to see the attached document:
My Medical Passport: Guildhall Walk Healthcare Centre

Autism Friendly Practice

At Guildhall Walk, we pride ourselves in being autism friendly and as a service we fully endorse and support the Royal College of General Practitioners Autism Patient Charter. We strive to offer people who have autism the highest quality of care and support. Therefore if you have autism and you are our registered patient, we will:

Staff Awareness: ensure all staff at Guildhall Walk are more ‘autism aware’ through access to the provision of guidance

Environment: work with people with autism to develop an autism friendly environment, responding proactively to suggestions people with autism may have

Identification and Disclosure: we will make reasonable adjustments should staff suspect a patient or carer has autism, creating an environment where people feel comfortable disclosing their condition should they wish to

Communication and customer service: ensure staff are aware of the different ways people with autism may choose to communicate, and will try to communicate by the most appropriate means for the individual concerned

Challenging behaviour and meltdowns: make staff aware of the likely causes of challenging behaviour and how to communicate effectively with someone in distress

We invite your ideas and suggestions as to how we can improve the care and support that we deliver to you, the people who are important to you and others in similar situations.

If you have any concerns or if we can do anything further to ensure your visit to the practice is as calm as possible, please contact the surgery – we will do everything we can to help!

Please click to see the attached PDF document:
Making the most of a visit to your GP: a guide for those on the Autistic Spectrum


Disabled Access

There is good access individuals who are disabled in all of our consultation rooms. The entire surgery for patients is on the ground floor of the building. If there are any reasonable adjustments that we can make to assist with your visit to the surgery, please contact the surgery on 02392 751006. We have a surgery wheelchair that can be used by our patients in the building.